Student feedback may be the catalyst for highlighting the difference between what course instructors believe is best and what students believe is best.

As professional educators strive to deliver the finest class possible for their pupils by utilizing the most up-to-date methodology, approach, theory, and so on – students’ feedback can effectively indicate if they are in the right direction. As a result, when students make unfavorable remarks about any class, educators may reject them, assuming that they don’t comprehend what’s essential or that they don’t know anything about our subject, but this narrative needs to be changed.

It is crucial to recognize that occasionally, educators must adjust the course content to accommodate students’ actual needs since individuals, not their academic objectives, should be at the center of the learning process. Updating new information is necessary for educators to deliver a good class, but providing practical assistance to the students to become the best they can be is also vital.

If you ignore student feedback or toss them away, you are technically throwing away gold – metaphorically speaking. Therefore, it is critical to thoroughly analyze and categorize each feedback and mold your course content to meet student requirements.

Considering the importance of student feedback, let’s find out how a student can communicate with the teacher and how the instructor can utilize the feedback effectively!

What is Student Feedback?


Student feedback means that the students enrolled in a specific class leave comments or feedback regarding the course itself or the instructor. Student feedback can be specific for traditional institutes such as schools, colleges, and, universities, but it is also useful in the case of online courses or programs. 

Student feedback can include topic suggestions, or the students can suggest the learning approaches that work for them, such as online learning options, presentations, or the availability of the course material beforehand. 

Effective student feedback is intended to identify a learner’s level of comprehension as well as to assist higher education institutes and course makers in determining areas for growth and planning their next steps appropriately.

Importance of Student Feedback in the Learning Process

Student feedback is crucial for the instructor as it can help them understand whether the students grasp the course concept. In addition, it can help them prepare courses that cater to the student’s academic needs. Here are some of the advantages of student feedback to the instructors. 

Improved Academic Outcomes


Effective and relevant feedback enables learners to reflect on their learning tactics and outcomes, allowing them to make modifications to develop more quickly at each level. However, this is only achievable if you have a proper feedback method to evaluate learners’ degrees of knowledge, which vary based on the individual and the skill growth rate. Then, based on each student’s comments, you may split them into groups and create attainable targets or goals to maximize academic outcomes.

For instance, if a group of students provided feedback that the course is too difficult for them, the instructor can utilize this feedback to offer a PDF or written version of the lecture, which can be easily understood by the students. Using student feedback to improve the teaching strategy can help the students learn and improve their understanding of the topic, which is the ultimate academic goal of an institute. 

Improved Collaboration


Students understand that their instructors are eager to assist them and are interested in their education when the instructor considers the student’s feedback. This enhances relationships between students and instructors while also expanding chances for collaboration. 

Furthermore, understanding exactly where the efforts are necessary (for example, the need for extra courses or comprehensive study material) allows the process to be streamlined in terms of time and efficiency, emphasizing the value of student input. When it comes to online courses, a collaboration between the instructor and student becomes vital as it can reflect if the student is keeping up with the pace of online courses. 

Improved Faculty Performance


Student feedback in education is crucial, especially in the age of online learning, because we are teaching and learning through digital screens. As a result, students in an online course frequently do not respond well to what the teacher is teaching. Here, they should offer constructive feedback to their topic professors to improve their teaching approaches and for students to enhance their grasp of the material.

Types of Student Feedback

The type of student feedback to the instructor depends upon the collaboration level and how easy it is for a student to talk to the instructor. Below are some of the most common types of feedback a student can use to suggest changes in course content or teaching methodology. 

Informal feedback

Informal teacher feedback can be used in place of a variety of other types. This form of feedback is intended to provide learners with on-the-spot replies to tasks they are already engaged in. The instructor can use this time to answer questions, provide ideas, or check in with the student to see how they are doing. Informal feedback can take the following forms:

Written responses in a learning log or on the work itself:

  • Make comments on exams, reports, papers, and other work products that encourage students to notice errors and ask questions.
  • Respond to entries in learners’ learning logs or diaries, raise questions, and provide suggestions.
  • Allow students time to retake a test or locate the correct answers while improving their initial score.
  • A stop by a learner’s desk.
  • A brief contact with a few learners during a work session to check in, answer questions and provide comments.
  • Periodic check-ups.
  • Before proceeding with the work, students are given a few minutes each day to check in with the teacher and talk over any questions or ideas they may have.

Feedback From Learner to Practitioner

It entails the dissemination of information regarding elements of comprehension and performance and can be provided by practitioners, peers, oneself, or learners to practitioners.

Effective feedback encourages learners to reflect on their learning and practices to improve their learning progress and help the practitioner measure the course performance, especially in the case of online courses. 

Feedback From the Practitioner

Effective practitioner input can help the student learn the course concepts effectively and can also assist the students in:

  • Recognizing what the student has done well and identifying what has been misunderstood or not understood.
  • Motivating and challenging the learner to develop their knowledge and skills further.
  • Focusing on the quality of the learner’s work product and processes. 

Student Peer Feedback

Feedback is frequently provided informally by and to peers. It may be enhanced and utilized more effectively if learners are taught real ways to assess one another’s work against the learning intents and success criteria and offer relevant feedback. Knowing what questions to ask while evaluating learning aids learners in their self-evaluation process.

Way to Gather Student Feedback

As it is essential to make the feedback collection process smooth so that the students can provide their opinions freely, here are some practical approaches to help you gather student feedback. 

Send Feedback Forms Regularly

Student input should not be treated as a one-time event. The feedback process must be integrated into the educational institution’s culture. Students must understand that they are listened to and that their opinions count in improving the educational process. As a result, asking for feedback or sharing student feedback questionnaires frequently is equally crucial as student input.

When it comes to online courses, students often feel left out. Therefore, it is important to provide them with feedback forms at the start of the course, in the middle, and after course completion. Here is the feedback form students get at the start and during the course. 

The focus of this feedback form is on the delivery of the content, time management, course objectives, and syllabus. The end-of-course feedback is more inclined toward the evaluation of the instructor’s performance. 

This feedback form can help the instructors understand which areas of improvement should be focused on them. For example, if multiple students selected a “poor” in the punctuality section – it reflects that the instructor was late in joining the class or the class did not start as per schedule. 

Conduct Email Surveys

Email survey is one of the most popular ways of contacting students for feedback, and if the bulk of communication throughout the course was via email (mostly in the case of online courses), it would be the most reasonable way to reach out with a post-course survey.

Utilize the SMS Survey Option

Within the first three minutes, 90% of individuals read their SMS or text messages. As a result, you may gather feedback using SMS surveys to boost the possibility that students will notice the feedback request. Send SMS surveys through your educational institute’s official domain so students know it and are encouraged to participate.

Utilize Social Listening Practices

Social listening is all about finding out what people are thinking about you. Social media is not limited to gossiping, updating, sharing photos, and promoting online courses or other services anymore.  In the case of higher education, social channels can aptly reflect what students are discussing about your course, institute, or instructor. 

Often students share their negative experiences with the course expectations and instructors with their friends, family members, or fellow students on social media, which is why monitoring your institute or course’s name or related keywords can help you get accurate feedback on offered courses. 

Offer Anonymous Feedback Option

According to research, people are more likely to participate in anonymous surveys and provide accurate information. Make your surveys anonymous if you want critical feedback. Inform students that their feedback will be kept private. It will surely motivate them to submit honest and unreserved criticism. This may be accomplished with survey feedback software.

The online courses portal offers the option of an anonymous feedback form. These forms only collect the answer of the student, and student identity is not revealed to the instructors or course providers. 

Example of Student Feedback

There are a few different ways that universities and online course creators can collect feedback from students. One way is to send out surveys or questionnaires either at the end of a course or on a regular basis. Another way is to hold forums or focus groups where students can share their thoughts and ideas. Additionally, many platforms now have built-in features that allow students to leave ratings and reviews. Finally, universities and online course creators can also encourage students to email or contact them directly with any feedback they may have.

No matter what method is used, it is important for universities and online course creators to make sure that they are regularly collecting feedback from students. This feedback can be used to improve the courses and make them more enjoyable and effective for everyone involved. Additionally, by collecting feedback, universities and online course creators can make sure that they are meeting the needs of their students and addressing any concerns they may have.

You can use the sample survey we’ve created to assess your course and gather helpful input from students.

When necessary, replace any questions that aren’t pertinent to your class or academy with new ones.

Questions pertaining to assessments

A Likert scale from “Strongly Agree” to “Strongly Disagree” can be utilized:

  • The course’s assessment techniques were adequate.
  • The course gave adequate feedback.
  • The course was simple for me.
  • I struggled through the course.
  • I was able to better my work thanks to feedback.
  • Exams and assessments were based on the objectives of the course.

General inquiries pertaining to the experience

A Likert scale from “Excellent” to “Poor” can be used:

  • How would you rank your overall satisfaction with this course?
  • I would suggest this course to a friend or coworker.

Questions pertaining to teaching

  • What are your thoughts on the teaching approach?
  • Would you alter the teaching approach in any way?

Effective Tips to Improve Learning Experience With Student Experience

Improving the student experience in Higher Education should not be a fast fix or something you focus on for a limited time. Instead, you must optimize it regularly to ensure that your school delivers a fantastic experience for students, resulting in higher retention rates and lower dropout rates.

Here are some practical ideas you can implement immediately to improve your school’s student experience.

  • Implement creative initiatives
  • Offer alumni engagement opportunities
  • Provide online forums
  • Embrace diversity
  • Ask for feedback and apply it
  • Offer training opportunities
  • Offer extra support services and promote them
  • Work closely with the students’ union
  • Transform the curriculum

Let’s explore each of the points mentioned above in detail so the student can learn in a fast-paced environment and grasp the core content of any course. 

Implement Creative Initiatives

Focusing on students’ well-being has a significant impact on their educational experience. While most people expect awareness campaigns on a particular subject, such as mental health, you can incorporate more unique ideas that will engage the students even more. Among the suggestions are the following:

  • Workshops on self-esteem and communication.
  • Walking parties.
  • Yoga lessons.
  • Mentoring programs.
  • One-on-one online session
  • Coffee, cake, and conversation.

Ideas like this might feel more personal to pupils and provide them with something different than the help they already receive.

Offer Alumni Engagement Opportunities

According to a Randstad poll, 45% of students had pondered dropping out of their education. Financial pressures, loneliness, homesickness, and professional uncertainties were among the reasons they considered doing so. Offering alum engagement opportunities can help in this area.

Students are naturally concerned about what will happen next. 

  • Will they get their diplomas? 
  • Will they be able to locate acceptable employment? 
  • Will the job help them make a living? 

Students want to see the possibilities for success and progress, so provide opportunities for them to speak with graduates who have done amazing things.

It enables them to ask questions, receive comments, generate ideas, and put students at ease to keep them involved and focused on their objectives.

Provide Online Forums

Not every student speaks up in a lecture, seminar, or workshop. They feel more at ease in a private setting or behind a keyboard, where they can freely express their thoughts and opinions. Create an online forum platform to establish intimate relationships outside of lecture theaters to allow like-minded students to get together and debate subjects that are important to them.

Students may learn at their speed, form closer bonds with classmates in group projects, and share knowledge in a place where they feel most at ease via online forums. In addition, students who participate in online debates like this tend to score better on tests.

Embrace Diversity

To provide a comprehensive student experience, you must consider all students at your school, whether they are ethnic minority students or students from low-income families.

Concentrate on how you may assist their development to graduation by utilizing your university’s capabilities and resources, ensuring they join the workforce with a real opportunity to flourish. You must also consider situations outside of the classroom that may impact their experience.

Ask for Feedback and Apply It

Student feedback is or should be, an essential part of their experience. You may give a forum for students to express their ideas and opinions or ask them to fill out student feedback forms. 

Several options are available, ranging from SurveyMonkey and Google Forms to any internal surveys distributed through email or the student site. It’s an excellent method to learn what students think about the experience so far, what they’re worried about, and what they appreciate.

Having these ideas is one thing, but you must implement them. Use relevant ideas to improve the student experience and demonstrate to them that you are dedicated to making the improvements they desire.

Offer Training Opportunities

Teaching staff and tutors are on the front lines; therefore, they need to be trained and understand their role in providing a better student experience. It’s not just about instructional methods, though. Although necessary, training opportunities can help them improve their ability to detect indicators of possible disengagement.

It enables them to use their new abilities to assist students directly or lead them to the proper place where they may obtain extra assistance.

Offer Extra Support Services and Promote Them

Every university should prioritize more than simply academic support. Well-being is essential to the overall student experience, so it may be time to fine-tune your plan and expand on the support services you already provide.

Personal issues frequently interfere with academic achievement; thus, students should be thoroughly informed of what their HE school offers. Attempt to advertise both internal and external services and resources through the prospectus, student portal, or frequent emails.

Work Closer With the Students’ Union

Although you may currently engage closely with your university’s students’ union, consider how you may expand your collaboration to assist students in feeling more involved from the outset of their HE experience. A closer collaboration, for example, may make the society search considerably easier for students.

It’s an effective strategy to encourage involvement among kids of various religions and backgrounds. However, with so many communications to keep track of, it might be difficult for students to locate a group with which they would fit. You may make the search simpler by promoting a variety of unions that are tailored and targeted to students by collaborating with the students’ union.

It assures that they will not be alone, may engage in activities, and will have a pleasant experience.

Transform the Curriculum

You may also collaborate with students to co-create and assess the curriculum, adapting it to their comments. It aids in integrating modules, exams, and grading criteria into curriculum design.

This is where allowing students to submit comments might be beneficial. For example, you may discover that the number of tests is excessive or that module credits must be standardized across all programs. You can rearrange the academic year to assist students by gathering input and applying it to relevant sections of the curriculum.

This is far from a complete list of things you can do to improve the student experience in higher education. Every university will approach things differently, with experience at the center of its strategy. However, you can still do a lot to improve what you provide, so we’ve included even more suggestions in our guide.


Feedback assists students in understanding what is expected of them and how to improve their performance. Additionally, student feedback to teachers allows a teacher to identify how to enhance teaching practice and which teaching and learning tactics are more likely to be effective.

An instructor can follow the above-mentioned guideline and ask the students about the important areas that need to be improved. If instructors collect students’ feedback regularly and use it to improve the course, the enrollment number in schools, colleges, and online courses can be significantly improved. 

If you’re feeling overwhelmed by the task of promoting your online course or coaching program, don’t worry. You can take a lot of the burden off your shoulders by working with an experienced and reputable agency like ThinkOrion. We offer a suite of services that will help get your courses in front of the right people, and we’ll work with you to gather feedback so you can continue to improve and grow your business. Contact us today to learn more about how we can help promote your online learning programs!